Terms of sale — Pioneer packs

Pioneer packs are sold by The Ermite GMS – Angelique Mejías, a self-employed trader (autónomo) registered in Spain, who runs the Shinkofa brand. Tax number, address and contact details: see the Legal notice, available from every page of the site.

Contact for any question, complaint or withdrawal: contact@shinkofa.com.

They apply to the purchase of a Pioneer pack by a person acting for their own personal needs. They do not cover coaching sessions, which have their own terms.

By ticking the box provided before paying, you confirm you have read and accept these terms. The version in force on the day of your purchase is the one that applies.

Packs are sold in waves. Each wave has a number of places and a price shown on the sales page. Once all places in a wave are taken, the next wave opens at a different price.

Lifetime account: your Shinkofa account, with no subscription to pay, for as long as the Shinkofa service is operated (section 5).

Everything for life: your account, and every new suite the Shinkofa ecosystem offers later, on the same duration terms.

In both cases: early access to new versions, a vote on the order of upcoming features, priority for your suggestions, and a Pioneer badge visible on your profile.

Shinkofa is being built. So that you buy knowing exactly what you get:

Available right away, free for everyone: your Shinkofa account and everything the member area of the site already contains, as it exists on the date of your purchase — your holistic profile, the planner (tasks, projects, calendar, journal, rituals, sleep, Pomodoro timer, cycle, movement), the wellbeing area, the training courses, the Shizen AI companion, the birth profile, and the Shinkofa browser for Windows. Your Pioneer status is added as soon as your access is activated (section 8).

Early access (first beta): it opens on 8 November 2026 at the latest. If you buy after that date, it is open as soon as your access is activated. If it is not open by that date, you may ask for your purchase to be cancelled and fully refunded, even after the 14 days of section 9.

Other features arrive according to the public roadmap (roadmap.shinkofa.com). It gives an order, not a date: no feature that does not exist yet is promised for a specific date.

“For life” means: for as long as the Shinkofa service is operated, with no subscription to pay and no price increase for you. Shinkofa is built to last well beyond the guarantees below; they are what we can commit to in writing.

The service is maintained for at least 5 years from your purchase.

Before any closure of the service, you are notified by e-mail at least 6 months in advance, and you can export your data.

If the service closes before those 5 years, you are refunded pro rata for the time remaining. Example: a €199 pack, closure after 2 years, refund of 3/5 × €199 = €119.40.

Prices are shown in euros, all taxes included, applicable VAT included. The price may vary by geographic area: the price that applies is the one shown on the sales page at the time of your purchase, before payment.

Payment is made once, by card, on Stripe's secure page. Shinkofa never sees or keeps your card number. Stripe issues an invoice for your purchase. If you do not receive it, write to us and we will send it.

You choose your pack on the sales page, tick the box accepting these terms, then pay on the Stripe page. Before paying, you can go back and change your choice.

You then receive a confirmation e-mail stating your pack, its price, the text of the box you ticked, and the version of these terms.

The contract is concluded in French, English or Spanish, depending on the language of the page. We keep a record of your purchase (pack, price, date, acceptance of these terms) for the legal retention period of accounting records.

Your Pioneer access is linked to the Shinkofa account you choose. After your purchase, we write to you to link your access to your Shinkofa account; we then activate it ourselves.

This access is personal: you may not share, resell or transfer it.

You have 14 days to change your mind, from the day of your purchase, without giving any reason.

To withdraw, send an e-mail to contact@shinkofa.com, or use the form in section 15. A clear statement is enough.

We refund you in full, keeping nothing back, even if your access was already activated. The refund is made within 14 days of your request, using the means of payment you used, at no cost.

Shinkofa is responsible for the conformity of the service for as long as it supplies it to you, updates included. If something does not work as described, write to us: we fix it within a reasonable time. If we cannot, you can obtain a price reduction or end the contract with a refund, as the law provides.

The service evolves (new features, interface changes). If a change significantly reduces what you bought, you are told in advance and you can end the contract with a pro rata refund.

Shinkofa is a set of tools for self-knowledge and organisation. It does not replace medical advice, nor psychological or therapeutic care.

What we do with your purchase data (payment, invoicing, any business introducer) is described in the Privacy policy.

For any complaint: contact@shinkofa.com. We reply within 7 days. You may also contact the consumer protection authorities of your country.

These terms are governed by Spanish law. If you live in another European Union country, you keep every mandatory protection of the law of your country: this choice of law cannot take them away from you.

Send to: The Ermite GMS – Angelique Mejías, contact@shinkofa.com.

“I hereby give notice that I withdraw from my contract for the following Pioneer pack: …… Bought on: …… E-mail address used for payment: …… Name: …… Date: ……”